Terms & Conditions

General

These Terms and Conditions override any conditions stipulated by the buyer unless the others are expressly accepted by the seller, in writing. The placing of a sales order with the seller is deemed to be acceptance of these Terms and Conditions by the buyer.


Prices

Prices charged are those ruling at the agreed date of contract. In the event of any alterations required by the buyer to specification, quantity, place or date of delivery, the seller is entitled to vary the price.


Deposits

a) A 50% deposit must be taken on all orders placed in the showroom.
b) Company cheque or personal cheque must clear through the banks 7 days prior to delivery of goods. 
c) Deposits are not refundable unless otherwise agreed in writing. Any such agreement will be subject to a charge reflecting any costs incurred by the seller in the course of making a refund. 
d) Any deposits or payments can be held in part or in full by the seller so as to recover associated costs as assessed by the seller. 

Payments

a) Final payment is required on collection or 1 week prior to delivery and must be by cash, by Bankers Draft, Building Society cheque, credit card or debit card. (Surcharge for credit card payment may apply). 
b) Liability and costs for any damage and / or alteration to goods following delivery to the installation site is the buyer's responsibility. 


Delivery

a) Title of the goods does not pass to the purchaser until full payment is made, by cleared funds. Any time or day of delivery named is intended as an estimate only and is not the essence of the contract. 
 
b) If any cause outside the seller's control, or any unforeseen contingency renders it impracticable for the seller to execute any order or delivery, the seller reserves the right to cancel the order and to repay any deposit payment received. 
 
c) The seller shall not be liable to the buyer or any third party for loss, damage or alteration whether direct or indirect or consequential to any property, undertaking, or event caused by, or arising from or connected with any delay in delivery of goods or failure to execute an order or delivery, or cancellation of the contract pursuant to clause 5b. 
 
d) In the event the buyer authorises access through adjacent properties for the seller's use during delivery and installation, the buyer is required to obtain permission from the owner(s) of the adjacent properties for such use and the buyer agrees to be responsible and accept the risks and liabilities thereof. 
 
e) The buyer is required at his expense to do all construction and other acts necessary and to meet all conditions necessary to allow the seller to install the goods as provided in the contract The buyer shall direct the location of the goods and there shall be no liability on the part of the seller for incorrect location, or for encroachment or interference thereby upon the property easements or rights of any other parties. 
 
f) Failure on the part of the buyer to ensure all preparations completed for goods installation and operation for the agreed time and date can result in the seller returning the goods to the security of the seller's premises and the seller reserves the right to make additional charges for any direct indirect or consequential cost. 
 
g) The seller or his agents will not be held liable for any damages or injuries to goods, property or personnel arising from inadequate site preparation on the part of the buyer or his agents. 

Additional Works

a) Referrals from the seller are given as a professional courtesy only. The seller is not responsible for any conduct or service provided by these referrals. 

Cancellation

For non stock, special order items are manufactured to order, you have the right to cancel within 48 hours of placing your order. You must notify us in writing by letter, fax or email that you wish to cancel the order. You must keep a copy of your notice of cancellation. If we do not receive notice from you that you wish to cancel the order then you are contractually bound to accept the order and you cannot return the goods unless they are faulty. 
 
For telephone orders and where a deposit is taken for a non stock, special order item the above conditions still apply and you must pay the balance of the goods upon our notification to you of a delivery date. 
 
If an order is cancelled within the 48 hour period defined above then you will be due a full refund of any monies paid. You will be contacted by phone to arrange the refund and within 30 days of your cancellation of the order. 

Returns Policy

Please inspect your goods immediately upon delivery. If goods delivered are faulty, missing or incorrect, you must advise us as soon as possible and within seven days from the date of delivery. 
 
If you notify us of a problem with your goods, we will either make good any shortage or replace any goods that are found to be faulty. 
 
If you change your mind about your order we will accept returns (except for non stock special order items) as long as the following conditions are met – 
 
It is your responsibility to ensure that goods are returned in appropriate protective packaging. If goods are damaged due to inappropriate packaging it will not be possible to process your refund. 
 
Contact us in writing, by letter or email before you return any items to us and we will provide you with a returns number. Returns will not be accepted unless you mark your returns number clearly on your parcel. All returns must be sent back within 14 days from reporting the fault. 
 
Faulty or incorrectly delivered goods will be replaced free of charge and the cost of you returning the goods to us will be refunded. 
 
If the goods are not faulty you will be responsible for the cost of freight to return them to us. 
 
Please obtain a proof of posting since we will need to see it if the goods do not arrive.

Warranties

a) The seller guarantees to repair or at seller's option replace under issued warranties any products or parts found defective in materials or workmanship under terms of the manufacturer's warranties. 

The Buyers Commitment to Delivery

The purchaser agrees to take delivery of their goods within 4 weeks of the original purchase date. The seller will store the goods for the purchaser for up to 4 weeks free of charge. After this time, if the purchaser is still not in a position to take delivery, then the seller will place the spa back in to stock. It will then be the purchaser's responsibility to re order, and allow up to 10 weeks delivery time for the new order. At all times the seller will retain the non-refundable deposit or full payment fund.